John has forged a long and successful career over 40 years growing businesses and developing innovative insurance and warranty products across the world. He is a well known and respected figure within the Lloyd’s marketplace. John established EPG Insurance Services – as it was then known – in 2003.
Duncan joined the Board of Directors at EPG Global in 2018 as arguably the UK’s leading B2C warranty expert. Duncan is the Founder and CEO of MotorEasy, the leading provider of car warranty protection products and many other associated protection products and services.
Holly joined the business in 2006 and has spearheaded the international expansion of EPG Global to become the preeminent provider of machinery extended warranties. Holly is also the Managing Director of Lloyd’s Broker and Coverholder Shepherd Compello and sits on BIBA’s International and Wholesale Brokers’ Advisory Board. In recognition of her contribution to the insurance and warranty industries, Holly has been awarded: International Business Woman of the Year at the International Women’s Day Awards, Young Broker of the Year Award at both the Insurance Insider Honours and the London Market Awards, and is listed as both one of Insurance UK’s Elite Women and Business Insurance’s Women to Watch.
Lydie joined in 2012 and is responsible for the full client experience with EPG Global from the initial Sales discussions, to the day-to-day interactions managed by the Account Management team, and for Claims management. We pride ourselves on managing claims in a professional, ethical and timely manner. Lydie leads the team to ensure that this is the claims experience our clients receive from EPG Global. Lydie is fluent in a number of languages and is the lead relationship manager for key clients based in multiple countries.
Dave has over 40 years’ experience in manufacturing and warranty in the construction, agricultural and automotive sectors. His technical and management experience began with Mercedes Benz and has since included working for many of the world’s leading manufacturers in these sectors covering areas such as product support, quality control, field service, international training and network development. Dave is proficient in component analysis and warranty arbitration, with a passionate interest in engineering and design technology.
Sharon is recognised for her ability to align HR and Business strategies across the business. Driven by getting the best out of people she takes pride in providing the best training and development opportunities. As Head of HR and Corporate Operations, her goals include championing diversity and inclusion; designing effective training programmes; attracting and developing current and future talent; and creating an award winning workplace for our staff. In addition to her primary job functions, Sharon is a member of the Executive Team overseeing other corporate functions, and known for bringing an entrepreneurial approach to challenges whilst championing change for improved performance and productivity.
Sharon is a Chartered member of the Chartered Institute for Personnel Development (CIPD) with an MSc in Human Resource Management and BSc (Hons) in Business Management.
James is the Senior Data Analyst for the business and also heads up the EPG Global Data Team. He oversees the production and delivery of regular and ad-hoc reports whilst also adding knowledge and insight. Since James has been with EPG Global he has looked to streamline and improve the data and reporting in order to fulfil both internal and external requirements. One of the things James enjoys most about his role is being able to analyse and translate data for stakeholders to enable fact driven decisions to be made which result in positive impacts within the business.
James has worked in data related roles within the insurance industry for over 16 years and previously headed up a team of data analysts and developers at Aon. He is experienced in working with both large and complex sets of data from multiple systems. Along with advanced MS Excel skills he is also familiar with other relevant applications such as MS Access, SQL, SAP Business Objects, SPSS and Power BI.
Carly joined EPG Global in 2016 and manages the Operations team. As such, she has responsibility for a number of business-critical areas which not only ensure the smooth running of EPG Global’s client programmes but also provide our clients with competitive advantage. Foremost amongst these responsibilities are the creation and management of the dedicated online portals with quote, registration and claim management functionality. In addition, Carly manages the regular reporting suite of KPIs tailored to each client’s programme.
As Head of Operations at Shepherd Global incorporating EPG Global, Kirstie oversees operational strategies to support transformation programmes, process efficiency and global growth. Her role looks at new processes, policies, efficiencies, and introducing new systems. She has oversight and responsibility of the Data Analytics team and Operational Support at EPG Global.
Kirstie’s role combines technical expertise and deep insight of the Lloyds of London and Insurance market approval process, rules and regulations, with strong analytical and relationship management skills to identify business opportunities and help clients understand their obligations.
Kirstie is an accomplished and solution-orientated Insurance Executive with 32 years in the insurance industry with a track record of shaping new facilities and programmes, aswell as playing an integral role in driving successful transformation, operational process efficiency, P&L improvement and global growth strategies.
As Senior Compliance Officer, Lewis is responsible for developing the compliance framework for EPG Global, to ensure that we are meeting our regulatory obligations and expectations of our commercial partners.
Lewis has been with the wider Shepherd Global group for five years, firstly as Compliance Assistant and then as Compliance Officer. He joined the group in 2017 after studying Law (with a professional placement year) LLB (Hons) at university.
Mike has 30 years of experience in sales that has spanned both B2C & B2B Automotive channels. 14 years of his experience has been dedicated to the insurance industry, where he has worked successfully with sales teams for Mapfre, Autoprotect and Opteven. He has worked with both OEM’s and large corporates, in his most recent position, Mike managed a national sales team for The AA affinity program following a successful business win in January 2019. His team quickly built a strong network of partners that made significant premium contributions to the business.
Scott began his career at one of the global manufacturers of agricultural and construction equipment, where he developed the parts and service aspects of the business. The natural step for Scott was to take on the role of Business Manager and subsequently Business Director of the UK & Ireland market in the construction sector. Scott joined EPG Global in 2017 as Business Development Manager and works with manufacturers and dealerships to offer the highest standards in customer service across EPG Global’s range of products.
At Macadam Equipment we pride ourselves on a high level of customer service for the products we supply to our customers; this is a minimum standard for our business model. EPG Global is experienced in the sectors in which we are operating and supplies a product tailor made to the products we sell to our clients.
Extended warranty protects our clients from unexpected failures on machinery which is important for the ownership costs related to running machinery. Their customer service level is high, and the product is good value for money, this is what we want from the suppliers we choose to work with.
Darren Macadam, Managing Director, Macadam Equipment
Ulrich has partnered with EPG Global for a number of years: their comprehensive range of extended warranty cover gives us confidence to be able to support our product longer than ever before.
EPG Global’s products give our customers total coverage across their plant and attachments with unrivalled support and cover once the manufacturer’s warranty expires.
We find EPG Global’s extended warranties to be competitively priced with good technical teams providing claims assistance when needed giving us an extra selling point over the competition.
Jason Periam, General Manager, Ulrich Attachments
Fifty years’ industry expertise makes Warwick Ward Ltd a total one stop shop solution for all our customers’ earthmoving and recycling equipment needs. Sales, hire, parts and outstanding service are the core values that our business has been founded upon and still hold true to this day.
Our partnership with EPG Global helps us provide some of these tools; they are specialists in the field they operate in, understand the business and are responsive to the customer needs for both new and used equipment.”
Simon Causier, Sales Director, Warwick Ward
