At Macadam Equipment we pride ourselves on a high level of customer service for the products we supply to our customers; this is a minimum standard for our business model. EPG Global is experienced in the sectors in which we are operating and supplies a product tailor made to the products we sell to our clients.
Extended warranty protects our clients from unexpected failures on machinery which is important for the ownership costs related to running machinery. Their customer service level is high, and the product is good value for money, this is what we want from the suppliers we choose to work with.
Darren Macadam, Managing Director, Macadam Equipment
The guardians of our products are our engineers who between them have decades of experience working for the world’s leading equipment and machinery manufacturing companies, like yours, or in dealerships.
Their in-depth knowledge of machinery and equipment and understanding of technology changes not only allows them to manage claims quickly and proﬁciently, but also to anticipate and devise coverage amends to accommodate technical developments.
You can benefit from our claims engineers’ expertise on a standalone basis for an independent adjudication on a machinery claim as well as equipment inspections and assessments. We also have the skills, experience and infrastructure to manage your machinery claim process in its entirety even if we are not providing you with an extended warranty or similar programme.