At Macadam Equipment we pride ourselves on a high level of customer service for the products we supply to our customers; this is a minimum standard for our business model. EPG Global is experienced in the sectors in which we are operating and supplies a product tailor made to the products we sell to our clients.
Extended warranty protects our clients from unexpected failures on machinery which is important for the ownership costs related to running machinery. Their customer service level is high, and the product is good value for money, this is what we want from the suppliers we choose to work with.
Darren Macadam, Managing Director, Macadam Equipment
Customer Loyalty and Repeat Sales
The main function of a warranty programme is to solve a customer’s problem: the unexpected breakdown or failure of business-critical equipment that is costing them time and money.
Customers have high expectations that breakdowns and failures will be repaired even after the base warranty has expired. And it’s this post-base warranty scenario that can be a headache for manufacturers and dealers.
We provide extended warranty programmes for new and used machinery that ensure your customers are looked after to the same high standards way beyond when the base warranty has expired.
That’s great for customers because we save them time and money. And it’s great for you and your dealerships because it builds loyalty and trust in your brand which will be a critical factor in ensuring repeat business.