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Manufacturer Benefits

Customer Loyalty and Repeat Sales

1

The main function of a warranty programme is to solve a customer’s problem: the unexpected breakdown or failure of business-critical equipment that is costing them time and money.

2

Customers have high expectations that breakdowns and failures will be repaired even after the base warranty has expired. And it’s this post-base warranty scenario that can be a headache for manufacturers and dealers.

3

We provide extended warranty programmes for new and used machinery that ensure your customers are looked after to the same high standards way beyond when the base warranty has expired.

4

That’s great for customers because we save them time and money. And it’s great for you and your dealerships because it builds loyalty and trust in your brand which will be a critical factor in ensuring repeat business.

Parts Revenue Growth

Manufacturers benefit from a second revenue stream through increased revenues on the sale of their genuine parts for repairs on new and used machinery.

We mandate on dealerships using only genuine parts for any repairs. Given that we reimburse dealerships the full RRP for every part, the manufacturer benefits from a parts revenue stream for the lifetime of the extended warranty. Plus, this prevents other parts makers benefitting at your expense.

Importantly, this reimbursement is paid for by EPG Global directly to the dealership, or to the manufacturer if preferable. All the customers see is that their equipment is repaired by their local dealership, completely confident that only your genuine parts have been used.

We mandate on dealerships using only genuine parts for any repairs under our extended warranty programmes

Improved Financial
Rating

You remove the liability of running an extended warranty programme internally for new and used equipment by allowing us to manage it for you. We take on the risk and ensure dealerships and customers are looked after to the exact same high standards as they would expect and receive from you.

By removing this liability, you benefit by improving your company’s financial metrics and credit rating.

At Macadam Equipment we pride ourselves on a high level of customer service for the products we supply to our customers; this is a minimum standard for our business model. EPG Global is experienced in the sectors in which we are operating and supplies a product tailor made to the products we sell to our clients.

Extended warranty protects our clients from unexpected failures on machinery which is important for the ownership costs related to running machinery. Their customer service level is high, and the product is good value for money, this is what we want from the suppliers we choose to work with.

Darren Macadam, Managing Director, Macadam Equipment

Ulrich has partnered with EPG Global for a number of years: their comprehensive range of extended warranty cover gives us confidence to be able to support our product longer than ever before.

EPG Global’s products give our customers total coverage across their plant and attachments with unrivalled support and cover once the manufacturer’s warranty expires.

We find EPG Global’s extended warranties to be competitively priced with good technical teams providing claims assistance when needed giving us an extra selling point over the competition.

Jason Periam, General Manager, Ulrich Attachments

Fifty years’ industry expertise makes Warwick Ward Ltd a total one stop shop solution for all our customers’ earthmoving and recycling equipment needs. Sales, hire, parts and outstanding service are the core values that our business has been founded upon and still hold true to this day.

Our partnership with EPG Global helps us provide some of these tools; they are specialists in the field they operate in, understand the business and are responsive to the customer needs for both new and used equipment.”

 

Simon Causier, Sales Director, Warwick Ward

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