At Macadam Equipment we pride ourselves on a high level of customer service for the products we supply to our customers; this is a minimum standard for our business model. EPG Global is experienced in the sectors in which we are operating and supplies a product tailor made to the products we sell to our clients.
Extended warranty protects our clients from unexpected failures on machinery which is important for the ownership costs related to running machinery. Their customer service level is high, and the product is good value for money, this is what we want from the suppliers we choose to work with.
Darren Macadam, Managing Director, Macadam Equipment
Coverage Level Highlights
We oﬀer three levels of cover to protect the major powertrain, hydraulic and electronic components which can be adapted to accommodate any speciﬁc coverage requirements for your machinery and equipment. We have over 60 detailed coverage sheets that set out the detailed coverage available for every type of machine or equipment in our warranty programmes.
Provides coverage for the major powertrain components
Provides coverage for the major powertrain components and the major hydraulic and electronic components
The most comprehensive coverage for new machinery with additional protection for the chassis/main frame and electrical components
Your dedicated Programme Launch Manager will ensure everything is ready from our side in 8-12 weeks. So in under three months, you and your dealerships can expect to start beneﬁting from the commercial advantages of our programme whilst we can begin to keep your customers happy and loyal to your brand.
Launch personnel introductory meeting
Define Service Level Agreements
Create pricing metrics
Define reporting variables and frequency
Create portal and URL
Set up dedicated email account
Produce branded documentation
Produce local language versions as required
Undertake dealership training
Produce customer sales material
Regular reporting and programme reviews