Coverage & Timeline

Coverage Comparison

Not all machinery extended warranties are built equal. Although alternative providers offer extended warranties none can offer extensive coverage protection and unrivalled service provided by EPG Global. Below are just some of the common coverage and service gaps:

EPG Global Extended Warranty Coverage

Alternative Provider Extended Warranty Coverage

We pay up to 100% of the value of the machine, double the amount of some alternative providers

Claims limited to just 50% of the value of the machine

There are no deductibles with EPG’s coverage, meaning there are no surprise costs for the customer

Excess / Deductibles are included in the extended warranty, meaning higher costs for the customer

We reimburse parts at the manufacturer’s full RRP and labour at the retail charge out rate

Parts and labour reimbursed at less than full value

Pre-authorisation is not required to complete any claim, meaning we get customers’ equipment back up and running as quickly as possible

Pre-authorisation required for all repairs, meaning delays for customers

We offer coverage on the major electrical components, giving peace of mind that essential electrical components are covered

No coverage for electrical components, disqualifying many key components

We offer worldwide coverage, meaning our coverage is retained if the machine moves from country to country

Coverage is limited to specific countries or regions

Our coverage sheets make the list of covered components crystal clear. If it’s on our list, it’s covered.

Impenetrable coverage sheets, littered with exclusions, making it difficult for the customer to know what is and what isn’t covered.

We offer comprehensive coverage on both new and used machinery, making it easier for everyone to buy and sell equipment with confidence

Coverage is available for either new or used machinery, but not both

We know that the replacement cost of an engine, transmission or hydraulics can run into the thousands, possibly tens of thousands. That’s why we pay up to 100% of the value of the machine.

Claims limited to less than the value of replacing major components

We don’t need an inspection or oil samples. As long as you tell us you have the service history, that’s all we need to get you covered.

Full inspection required (including oil samples) before coverage is granted

All our claims are managed in-house by our specialist engineers who are steeped in industry experience and who only work on equipment claims

Claims managed by inexperienced personnel or outsourced to a third party lacking in equipment experience

Our extended warranties are always transferable regardless of the claims history, making it much easier for the customer to resell the machine

The extended warranty is transferable on condition that it is claims free

There is no fee to transfer our extended warranty

The extended warranty is transferable, but a fee is chargeable to do so

We are completely independent and are constantly scouring the insurance market to provide the most competitive price for our clients

Tied to specific insurers, thereby limiting the ability to seek out and offer the best price

Our product is sold to the dealership not the customer, making life much easier for dealerships as they do not need to become a regulated entity

Product is sold by the dealership to the customer, meaning the dealership must become a regulated entity with the burden of the associated regulatory and compliance requirements

We have a team of fluent language speakers in major global business languages who are expert in managing claims, policy administration and customer account management

Limited language capabilities, making it difficult to communicate with clients

We can build bespoke online platforms in our clients’ branding with quote, registration and claim management in multiple languages and currencies

Basic online platform in generic branding with no multi-lingual or multi-currency capabilities

For the most comprehensive extended warranty coverage available, make sure you check the terms and conditions to avoid these common gaps in alternative providers’ coverage and service. Please see our terms and conditions for full details.

Coverage Level Highlights

We oﬀer three levels of cover to protect the major powertrain, hydraulic and electronic components which can be adapted to accommodate any speciﬁc coverage requirements for your machinery and equipment. We have over 60 detailed coverage sheets that set out the detailed coverage available for every type of machine or equipment in our warranty programmes.

Powertrain

Provides coverage for the major powertrain components

Powertrain Plus

Provides coverage for the major powertrain components and the major hydraulic and electronic components

Premier

The most comprehensive coverage for new machinery with additional protection for the chassis/main frame and electrical components

Timeline Overview

Your dedicated Programme Launch Manager will ensure everything is ready from our side in 8-12 weeks. So in under three months, you and your dealerships can expect to start beneﬁting from the commercial advantages of our programme whilst we can begin to keep your customers happy and loyal to your brand.

Launch personnel introductory meeting

Define Service Level Agreements

Create pricing metrics

Define reporting variables and frequency

Create portal and URL

Set up dedicated email account

Produce branded documentation

Produce local language versions as required

Undertake dealership training

Produce customer sales material

Programme launch

Regular reporting and programme reviews

At Macadam Equipment we pride ourselves on a high level of customer service for the products we supply to our customers; this is a minimum standard for our business model. EPG Global is experienced in the sectors in which we are operating and supplies a product tailor made to the products we sell to our clients.
Extended warranty protects our clients from unexpected failures on machinery which is important for the ownership costs related to running machinery. Their customer service level is high, and the product is good value for money, this is what we want from the suppliers we choose to work with.

Darren Macadam, Managing Director, Macadam Equipment

Ulrich has partnered with EPG Global for a number of years: their comprehensive range of extended warranty cover gives us confidence to be able to support our product longer than ever before.
EPG Global’s products give our customers total coverage across their plant and attachments with unrivalled support and cover once the manufacturer’s warranty expires.
We find EPG Global’s extended warranties to be competitively priced with good technical teams providing claims assistance when needed giving us an extra selling point over the competition.

Jason Periam, General Manager, Ulrich Attachments

Fifty years’ industry expertise makes Warwick Ward Ltd a total one stop shop solution for all our customers’ earthmoving and recycling equipment needs. Sales, hire, parts and outstanding service are the core values that our business has been founded upon and still hold true to this day.
Our partnership with EPG Global helps us provide some of these tools; they are specialists in the field they operate in, understand the business and are responsive to the customer needs for both new and used equipment.”

Simon Causier, Sales Director, Warwick Ward