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Dealership Benefits

Commercial & Financial

Dealerships rely on servicing and parts to generate the lion’s share of their income. Our warranty programme positively impacts their absorption rate, helping them exceed the common benchmark figure of 85%. Firstly, we reimburse dealerships at the full RRP on all genuine manufacturer parts bought under our warranty programme.

  • Firstly, we reimburse dealerships at the full RRP on all genuine manufacturer parts bought under our warranty programme.
  • Secondly, we reimburse labour at their full retail charge out rate helping to offset lower rates on internal work and discounts.
  • Thirdly, the dealership can tie in servicing and repair work for the lifetime of the warranty. The longer the warranty, the more they benefit.

Our warranty programmes help dealerships exceed the 85% benchmark absorption rate

85%

ONLINE PLATFORM & TRAINING

We make all the necessary information available on an online portal dedicated to your equipment. We create and brand the portal in your visual identity, in local languages as required and ensure that the URL incorporates your brand name.

The portal is a secure access website with all the access credentials issued by us to your authorised dealerships.

To make it as easy as possible for dealerships to start selling warranties from day one, we provide comprehensive training on the policy coverage, features and benefits and how to use the portal. All in local language if required.

CONTRACT ADMINSTRATION

We make sure dealerships have everything they need to provide a first-class service to customers and enjoy the commercial benefits of our extended warranty programme.

Our normal starting point is to create all the pricing metrics for every make and model of machine across all levels of available coverage. We produce and issue all the contracts, the terms and conditions and all other associated documentation.

We take a different approach to other providers on used equipment by not requiring a full inspection report as long the dealership conforms it has the full service history. Dealerships are very appreciative of our approach as it removes a time-consuming burden from them.

At Macadam Equipment we pride ourselves on a high level of customer service for the products we supply to our customers; this is a minimum standard for our business model. EPG Global is experienced in the sectors in which we are operating and supplies a product tailor made to the products we sell to our clients.

Extended warranty protects our clients from unexpected failures on machinery which is important for the ownership costs related to running machinery. Their customer service level is high, and the product is good value for money, this is what we want from the suppliers we choose to work with.

Darren Macadam, Managing Director, Macadam Equipment

Ulrich has partnered with EPG Global for a number of years: their comprehensive range of extended warranty cover gives us confidence to be able to support our product longer than ever before.

EPG Global’s products give our customers total coverage across their plant and attachments with unrivalled support and cover once the manufacturer’s warranty expires.

We find EPG Global’s extended warranties to be competitively priced with good technical teams providing claims assistance when needed giving us an extra selling point over the competition.

Jason Periam, General Manager, Ulrich Attachments

Fifty years’ industry expertise makes Warwick Ward Ltd a total one stop shop solution for all our customers’ earthmoving and recycling equipment needs. Sales, hire, parts and outstanding service are the core values that our business has been founded upon and still hold true to this day.

Our partnership with EPG Global helps us provide some of these tools; they are specialists in the field they operate in, understand the business and are responsive to the customer needs for both new and used equipment.”

 

Simon Causier, Sales Director, Warwick Ward

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